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Our Spring 2024 Collection is here! Shop now. Free shipping on U.S. orders $99+

FAQs

Have questions? We have answers.

Store info

What are your store hours?

We are open Monday — Friday, 9am — 5pm PT.

Do you have a physical store?

Not at this time, however you can keep an eye out for our upcoming pop-up events.

Upcoming event: Sip Shop Eat SF

  • December 9-10, 2023
  • Learn more: https://www.sipshopeat.com/rsvpbay

Orders

What payment methods do you accept?

maiva & dusk accepts all major credit cards: Visa, MasterCard, American Express, Discover, Diner’s Club, Shopify Pay, Apple Pay, Google Pay, and Meta Pay. At this time we accept USD only.

How can I track my order?

An email will be sent with a shipping confirmation and tracking information.

Can I cancel or make changes to my order?

We process and ship your order as quickly as possible. Our customers have an hour window to request a cancellation or make changes. While we will do our very best to accommodate your request during the hour window timeframe, cancellations are not guaranteed. Please contact us at hello@maivaanddusk.com as soon as possible if you would like to cancel your order.

Returns & exchanges

What is your return and exchange policy?

We want to make sure you love what you buy! We offer returns for 15 days on all eligible items and exchanges for 30 days. The cost of shipping for your return and replacement will be your responsibility.

Items must be unworn with all tags attached. Please note as we offer a limited collection, we can't guarantee your desired product will be in stock.

To learn more about our return and policy visit https://maivaanddusk.com/policies/refund-policy

Sizing

Do you provide sizing guides?

At this time we don't provide sizing guides, but if you'd like measurements for a particular product please contact hello@maivaanddusk.com.